Privacy Policy
Last updated: October 13, 2026
This Privacy Policy explains how Hair & Body ("we", "us") collects, uses and shares personal information when you visit or buy from our online store, and the choices and rights you have. It applies to customers in the United States.
Information we collect
- Account information: name, email address, phone number and password (stored in encrypted form).
- Order information: shipping address, products purchased, order amounts, order notes and order history.
- Payment information: card payments are processed by Square. Your full card number is sent directly to Square and is not stored on our servers.
- Business customer information: salons and distributors may also give us a business name, tax ID and similar details.
- Device and usage information: IP address, browser type, pages visited and similar data, collected automatically through cookies and Google Analytics.
How we use your information
- To process, ship and support your orders, including order confirmation emails.
- To create and manage your account.
- To answer your questions and provide customer service.
- To understand how our website is used and improve it.
- To prevent fraud and comply with legal, tax and accounting obligations.
How we share your information
We share personal information only with service providers that help us run our business, and only for that purpose:
- Square, to process payments.
- Shipping carriers, to deliver your orders.
- Our website hosting provider.
- Google Analytics, to measure website traffic.
We may also disclose information when required by law, to protect our rights, or as part of a merger, acquisition or sale of the business.
We do not sell your personal information, and we do not share it for targeted (cross-context behavioral) advertising.
Cookies
We use cookies that are necessary for the store to work (for example, to keep your cart, your sign-in and your language choice) and analytics cookies from Google Analytics. You can block or delete cookies in your browser settings, but some parts of the store may stop working. You can also opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on.
Our website does not respond to "Do Not Track" browser signals. Because we do not sell or share personal information for targeted advertising, there is nothing for a Global Privacy Control (GPC) signal to opt you out of.
How long we keep your information
We keep your information while your account is active and as long as needed to provide our services and to meet legal, tax and accounting requirements. After that, we delete it or make it anonymous.
How we protect your information
We use reasonable administrative, technical and physical safeguards, including encrypted (HTTPS) connections and encrypted passwords. No method of transmission or storage is 100% secure, but we work to protect your information.
Your privacy rights
Depending on the state where you live (for example California, Colorado, Connecticut, Virginia, Texas, Oregon and other states with consumer privacy laws), you may have the right to:
- Know and access the personal information we have about you.
- Correct inaccurate personal information.
- Delete your personal information.
- Get a copy of your personal information in a portable format.
- Opt out of the sale of personal information, targeted advertising and profiling (we do not do these).
To make a request, email us at [email protected] or call (508) 494-5424. We will need to verify your identity before we act on your request, and we will respond within 45 days. You may use an authorized agent to make a request for you. If we deny your request, you may appeal by replying to our decision. We will not discriminate against you for exercising your rights.
California residents: we do not share personal information with third parties for their own direct marketing purposes ("Shine the Light" law).
Emails
We send emails related to your orders. If we send you marketing emails, every message will include a way to unsubscribe.
Children
Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy. The "Last updated" date at the top shows when it was last changed.
Contact us
Hair & Body
10 Howe St, Framingham, MA 01702
Phone: (508) 494-5424
Email: [email protected]